FAQ's
How can I contact Choco Cones?
You can email us at info@shopchococones.com where our dedicated customer service team will be happy to help you.
Do you ship worldwide?
We currently DO NOT ship worldwide, however, for special requirements, please contact us at info@shopchococones.com
Please Note: Shipping is available to UK Mainland ONLY. If you are unsure, please email us as info@shopchococones.com
Where do you ship from?
We ship from the UK.
Are these cones halal?
Our cones are halal and we are currently in the process of acquiring the necessary certification.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. Please contact us at info@shopchococones.com for further assistance.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and payment methods such as Apple Pay, Google Pay, Paypal etc. For more information to check if your preferred payment method is accepted, please contact us at info@shopchococones.com.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take 5-7 days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, please contact us at info@shopchococones.com and we will help resolve this issue.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in GB Pounds, which means you may be liable to pay for duties and taxes once you receive your order. Taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your region. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@shopchococones.com.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received products that are incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
